How Tech Can Improve Customer Service
If you want to make your business a success, a great customer service is not something you can compromise on. Your customers need support for every small queries, and every proactive response and resolution gets you a prospective repeat customer. Here’s how you can make your customer service even more agile with technology.
- Create a Mobile App
Customers need to have information. The easiest way you can provide that is by creating a mobile app which allows them to interact with you. It can be an exceptional way to market your products and provide quick service to customer.
- Use Social Media
If you are yet to use social media to boost your business, you have been missing out on a great opportunity. Train your sales and customer service teams to interact with customers on social media platforms, this will improve brand loyalty. Instagram has around 3 billion active users. That’s a huge market base to showcase your product and service on. If you want a great Instagram presence you can take help of experts like Instagram Kommentare kaufen.
- Use Automated Chat Bots
Almost 73% shoppers prefer to interact with live chat rather than any other method of communication. Automated chat bots are an excellent method to immediately capture your customer’s attention when they visit the website. Meanwhile the bot connects the customer with an actual customer service representative.
- Invest in a CRM System
CRM or Customer Relationship Management systems act as a complete customer management forum. It is applicable for major organizations with plenty of clients to manage. CRM handles their contacts, diary and acts as a personal assistant. When you put in the details of your customer’s details into a CRM system, it shown you the entire purchase history, contacts, complains and a history of past communication. You can use CRM to renew subscription or contact customers who haven’t shopped in a while.…